Welcome to The Aberfeldy Practice
We aim to offer appointments when you want them in comfortable surroundings with polite and friendly staff. We want all patients to get an appointment and a service to suit their lifestyle.
Making an appointment
Our telephone lines (0207 515 5622) are open between 8.30 am and 6.00 pm.
The surgery has developed an appointment system called Dr First. Instead of reception directly booking your appointment, one of our Doctors will phone you to discuss your problem and arrange an appointment and or appropriate follow up. This will happen within the same session (morning or afternoon) and usually within an hour. We have found that many patients value this service and a significant number of concerns can be dealt with by telephone consultation alone without the need to wait for a face to face appointment. For both telephone and face to face consultations we try to provide a choice of doctors or nurses wherever possible, although we would encourage you to see one GP/nurse to achieve continuity of care with the clinician who knows you best. Patients with urgent problems will be seen on the same day. For non-urgent problems we will strive to offer an appointment within 48 hours.
Other services available at the surgery include: psychology appointments, phlebotomy (blood tests), diabetes specialist clinics, welfare and benefit advice, midwife antenatal clinics, specialist contraception services (implants and coils), child health clinics and a dedicated health visiting team for the under fives. Our practice nurses offer appointments for: cervical screening (smear tests), family planning (contraception), ear syringing, management of diabetes, COPD, asthma, hypertension, smoking cessation support, travel advice and vaccinations.
Our reception is open:
Monday to Friday 8.30am to 6.00pm. With the exception of Wednesday morning when we open at 8.15am and Monday evening when we remain open until 7.30pm. The first Friday of every month we close for a practice meeting from 12.30pm to 2.30pm.
General practice in tower hamlets is committed to providing the very best for patients. On one afternoon a month practice staff (GP's, nurses and administration team) attend training to update and consolidate their skills. During that time cover is provided by the local out of hours service.
Cancelling an appointment
Please help us to help you by always cancelling appointments when you can’t attend! Our cancellation line is 020 7515 5622. Please put it in your mobile phone! We can always use the appointment for someone else.
GP consultation times
We understand that many patients lead busy lives and are unable to always attend in working hours, we offer appointments on two Saturdays a month between 9.00 am and 11.30 am and later evening appointments are available on Monday evening. Access during these times are for booked appointments.
Our doctors will be able to see you for booked appointments during the following times:
Additional appointments by prior arrangement 6.00pm - 7.30pm
on two Saturdays every month*
(*usually 2nd and 4th Saturday, however is subject to change around holiday periods)
Pram and wheelchair access available
This practice allows community health service clinical staff directly involved in your care to access parts of your medical record. Your consent will be asked before this can take place. If you do not wish this to happen, please let the practice know.